Help Center

Yes. If you’re a registered automotive business, including van repairer, garages and sales, it’s quick and easy to apply for a trade account with us. Requests are usually approved within 24 hours, and you’ll be rewarded with a discount of at least 10%.

Email sales@tnvparts.uk or call 01376 802026 to set up your trade account today.

Yes, you can. Customers with monthly spends of over £1000 can make additional savings - get in touch to what’s available.

All mainland UK orders are sent out by either TNT, Fedex, or Royal Mail 24-hr services, and all require a signature on delivery. 

All deliveries can be tracked and, once you’ve placed our order, we’ll email you the tracking details for your order. We’re also based on Shopify, so if you have their shop app (https://shop.app/) your tracking will link with this to provide live updates. 

Your items will usually arrive the next working day, if ordered before 12.30pm. Please allow 1-3 business days for delivery - particularly if you’re in Northern Ireland or a remote area of the UK. Occasionally, there are hold ups with individual couriers that are beyond our control.

After placing your order, you’ll receive an email with a link to tracking information, which will update you on the status of your delivery.

We deliver to highlands, islands and remote locations using the same services as for UK mainland orders. 

Small parcels sent to these locations by Royal Mail should incur no extra costs. For medium sized parcels, there may be a small price increase. 

Any parcels sent to these areas via TNT or Fedex (larger items like bumpers) may have a surcharge of between £10-£20 added, depending on exact location. If this is the case, a member of our team will contact you once your order has been placed. Alternatively, you can call us in advance on 01376 802026 to discuss your needs. 

It can take an additional 1-2 days for your item to arrive, if you live outside mainland UK. 

Deliveries to Ireland may incur an additional customs or import charge.

Yes - you have 30 days in which to return your item or items. 

If you’re returning a part because it’s faulty, has been damaged in transit, or we’ve suggested a part that isn’t right for your needs, we’ll cover the cost of return postage (£4.40 using the Collect Plus service, details below).

If you’ve changed your mind, or ordered the wrong part, your item must be returned in original condition, and you must cover the cost of the return (£4.40) yourself.

If you’ve ordered the wrong part, it’s worth giving us a call on 01376 802026 - we’ll be happy to help you find a replacement.

We use the Collect Plus service for returns. This costs £4.40 per item, which will be refunded to you on receipt of the item, if we’re responsible for the return.  

Simply visit our returns page to print a returns label, repackage your item in original packaging if possible, and drop it off at your nearest Collect Plus location. 

Once we receive the item, we’ll refund you its purchase price, plus £4.40 costs, if applicable.

Yes. Select ‘click and collect’ at checkout and the part will be available for collection from our premises in Essex, usually within 24 hours. 

We offer a choice of secure payment by credit or debit card, PayPal, or Klarna buy-now-pay-later (for retail customers only).

Our software systems can instantly compare a part against a registration, chassis number or old part to match it. And if we don’t stock it, we’ll find it for you - fast.  

Our team also has years of experience in the parts trade, and can usually find you the right part through their extensive knowledge and experience. 

On the very rare occasion we suggest a part that’s not right, we’ll cover the cost of returning it, and help you find one that fits.

On the product page, you’ll find an ‘email when available’ button. Click on this and enter your details. We’ll contact you as soon as the part is back in stock. 

Yes, all of our truck and van parts come with a minimum 12-month warranty, as standard. If the warranty is longer than 12 months, this detail will be given on the product page.

Most of our parts come from ISO and/or TUV certified factories, and are made to ISO9001 standards. Many of our mirrors and bumpers are also TUV certified, meaning the part has to be made, fit, and work exactly as the original / genuine part.

We only source our parts from reputable, well-established to ensure quality levels remain high. One of our suppliers, based in Italy, have been making bumpers since 1969!

Our aim is always to supply parts that match the original, at a fraction of the cost, and we work in partnership with our trusted suppliers to make this happen.

We’re working with new brands all the time, but our current range includes: